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Author : SAGE Value Pack
Publisher : SAGE India
ISBN# : 9788132108672
Pages : 784
Price :INR 995
Offer Price:INR 886
Book Description
How BPO providers in India manage their human resources, what is employee identity, what is the notion of professionalism, what are the challenges, opportunities and solutions from the perspectives of the employee, employer, and customer. Find the answers to all these questions and more in this unique combination pack. Written by insiders from the industry and experts in the field of HRM this is a must buy for anyone interested in the BPO industry.

The books in this set includes?
Business Process Outsourcing by V Anandkumar
Employee Identity in Indian Call Centres by Ernesto Noronha
The Next Available Operator by Mohan Thite
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