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Service Quality - An Introduction
Service Quality - An Introduction
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Author :
Publisher : Icfai/Hydrabad/Direct
ISBN# : 81-314-0338-6
Pages : 288
Price :INR 450
Offer Price:INR 401
Out of Stock - On Order
Book Description
Service quality has been one of the most debated and researched subjects for the last two decades. With the shift in business orientation from production to service, the importance of service quality has become paramount. Service quality in the services s
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