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Hotel Front Office: A Training Manual
Hotel Front Office: A Training Manual
 
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Author : Sudhir Andrews
Publisher : Tata Mcgraw Hill
ISBN# : 978-0-07-065570-6
Pages : 176
Price :INR 175
Offer Price:INR 156
 
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Book Description
The basic business of a hotels is to sell rooms. The front office is the department which is responsible for the thorough systematic methods of reservation, registration and assigning of rooms. The front office is the first and last point of contact with every guest and thus it plays a vital role in image building. It is therefore essential that the staff manning this department be properly trained and have the required knowledge and still. This book looks at the role and responsibility of each component of the Front Office of a hotel. The first section-front office preamble-contains chapters on the role of airlines and travel agents in the hotel industry and the functions of a front office. The book then goes on to discuss the various functional areas of front office-information, reception, reservation, telephones and Lobby.
 
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