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Six Sigma Is Transactional And Service Environments...
Six Sigma Is Transactional And Service Environments
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Author : Hasan Akpolat
Publisher : Gower
ISBN# : 0-566-08577-1
Pages : 163
Price :INR 5173
Offer Price:INR 4604
Out of Stock - On Order
Book Description
In 1987, Motorola developed Six sigma out of a need for improvements in their pager manufacturing processes. Sine then, six Sigma has been implemented by a number of manufacturing companies, predominantly in the USA. In the late 1990s, however, six Sigma gained wider and international popularity due to successful implementation at General Electric. Six Sigma has now become one of the integral aspects of manufacturing, as well as non-manufacturing businesses world wide. In recent years, many books have been published on six sigma, mainly on its application in manufacturing and product development. This book, by contrast, focuses specifically on the application of Six sigma in service and transactional environments. The book comprises two parts. part one provides the necessary knowledge for understanding of the six sigma methodology and its underlying concepts.
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