It is the responsibility of the customer to check and confirm that the packaging and/or seal of the products/goods/items are intact at the time of their delivery to avoid any undesirable situation involving return, replacement or refund. If the customer fails to perform this obligation, we shall not entertain any request for return, refund and/or replacement based on the grounds of faulty packaging or seal.

Furthermore, subject to the acceptance from the concerned seller or vendor, any user and/or customer may return an already delivered item, goods or product and may get a refund or replacement for the same, in accordance to the terms and conditions of this Policy, if

it was not the same item which was placed an order for, it did not have any or all the parts and/or portions as mentioned in the description at the time of delivery and/or it was found to be damaged by user at the time of receiving it. Notwithstanding anything written above, there shall not be any return of any product, item or goods by virtue of the reason of wrong selection made by the customer. Products including but not limited to perishables like grocery, pantry, meal kits, hygiene clothing items like lingerie, inner-wear, socks, other personal care products and any and all such products, items and goods which we deem fit to be included in this list, once delivered, shall not be returned at any cost. Any request of return which is not fully complied with the time-frame and other necessary requirements of our policies shall not be entertained. If a customer is unable to provide the original packaging and/or freebies, documents, combos and other accessories of the products or goods given at the time of delivery, there shall be no returns for the same. If the returned product or goods is not the same or not in the same condition as that of at the time of its delivery, then we shall not accept the return. Furthermore, any consumable product or goods which has been consumed, utilized and/or taken benefit of shall not be eligible for return too. If due to any action or omission of the customer, the product or goods has got damaged, stained, scratched, unsealed, defected, dented, soiled, un-consumable, holed, worn, torn, has been washed or tampered with, then such product or goods shall also be rendered ineligible for any returns by the customer to us. The product name, brand, code, tags, serial and/or article number must also be intact for it to be considered valid for return. The product, goods or item shall be eligible for return only if it does not violate any of the conditions and requirements mentioned in this Policy.