9781595620163

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Human Sigma

Fleming John H
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ISBN:9781595620163
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Human SigmaGallup9781595620163
Product Description

Six Sigma changed the face of manufacturing quality. Now, HumanSigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to drive business success.
Additional Information

ISBN
9781595620163
Author
Fleming John H
Distributor
Gallup
COVER
Hard Cover
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